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<br />Altiris Consulting Created on August 9, 2006 <br />Stai:e';'; e"~t '~f "W;;r"k "ii:'H ('~ Ca~"; 'C;; ~;.; ty :";1 00'6:0 fiG '3".".~ r"i...""..........".""".".."... ........... Page"8' <br />. Security policies <br /> <br />In additional to the General Activities detailed above, the following solution <br />specific activities will be performed in accordance with this SOW: <br /> <br />Review NS event logs for errors <br /> <br />Verify installation, configuration and operation of all installed solutions. <br /> <br />Verify installation, configuration and operation of Deployment Server and Wise <br />Package Studio, <br /> <br />Verify operation of Real Time Systems Manager <br /> <br />Review server performance and recommend corrective action to improve console <br />performance. <br /> <br />Review configuration, operation and methods of software deployment via <br />Software Delivery Solution, Software Virtualization Solution and Deployment <br />console. <br /> <br />Review configuration, operation and methods of software patch management. <br /> <br />Review configuration of helpdesk solution, Provide recommendations for <br />implementation of additional automation, incident, routing and notification rules <br />via the helpdesk solution console, <br /> <br />Completion <br /> <br />This time-based engagement will be deemed complete when Altiris has <br />delivered S days of labor, <br /> <br />Altiris will make commercially reasonable efforts to complete the activities <br />described in the Project Scope and Assumptions section as limited by the <br />assumptions described in the same section and Customer's performance of <br />responsibilities pursuant to the Customer's Responsibilities section below. <br /> <br />Customer will be responsible for acknowledging delivery of the specified labor <br />by signing the attached Appendix A: Acknowledgement of Completion at the <br />conclusion of the engagement. If Altiris is not notified of any problems with the <br />work within 30 days of the completion of the engagement, the services will be <br />deemed accepted. <br /> <br />H' ", H .,,,. ,. H. ,......."... ..." H..... H H.... ..............,. H........,...,..,..,............................ <br /> <br />@ 2006 Altiris, Inc. All Rights Reserved. Copying or Distribution Prohibited. <br />CONFIDENTIAL, TERMS SUIUECT TO NON-DISCLOSURE AGREEMENT AND/OR CONFIDENTIALITY CLAUSES WITHIN <br />MASTER AGREEMENT. <br /> <br />altiris' <br />