f. Contract approval - Laserfiche WebLink

CHAPT'RR 'TI+"1'I.~: SiJBJ~CT: POLICY tt: PAGILS: tr4artigement infortnatic~n 5~rsum [~tyC°It lnfrarrt~aticxt Systcrns t}6t)Z 2 ot`d Gnntrazta~r Support seam. I3. ApplicAtion Installation and Support. A!1 contractors must estabsh an iitdioidusl to serve as their l,'I`, support designate. This individttat will be trained by t7(")(:R I.T. in proplem resotution t:oncerninS using DOt'R I.T. systems and n f-p[i~:atie~n nstallaticxj. Io cases w~hcre the I.7'. su~ot~t cc~nuactpr can»at rrlvr an issue with CX)C;I2 applicA#ions, they may email t7UCTt L7'_ support stall requesting ~sistance. tr. tier+vc?rk Acces.~. The first rrgtiircment fcir network aecais is t)tc contracwr rnu~;t cstxblish and support their own Ethernet I.AN network wish access t~~ the interrrei. Netw~t»rk bandwidth rtust be equivalent to ©SL capacity and beyond, no d ~l-up access is su}aportcd. If the vcnxlbr is not eonnectecl to the states network (S7"!1G£NGT} then access try ix')f:It wystems will t~uire a VI'N connection. III contractors wilt initiate. requu~tc fear i+PN ac.~^ounts trt their local Associatiatt of Goarnties branch otlice. Associatioa~ of Counties {NC~A~p) will administer contractor accounts ca~nnecting W ~7',+1tiENE"I'. If flit: uoattruttrr is cani-cctcd to S I'ACIsNE1'thett NO ~r'FN is required. t3nce a eontreetor has esta~lished a VI'N account or uerticd oonrieetivity to STAGEIVET then submit a cumplrted I~GR CUI.'tlt.At "I'()It tlI't'LIC.ATION REQtII':Sfi farm in the pective RC~R contract manager. T)cpendng nn the type of access tvquired each contract staff rnerrttyer msty need to complete and scibmit a IT security form. '77tis fornt is usatl as vrrifacatiott by ITb, ITU rt:quires this infomtatioa in ordcrto reset NIj(;t7V account pustiw~urxls car W unksck NDGOV accoiutts. Coutrac:t stttfl'tnny call. ITt3 directly to have their 1vDCtjV accounts unlocked or to reset passwords ifnecessary. b, tlpplk;ation Access. All contract staff that will be granted access to I3UiCR aptalicjitic~tts will need to have a scctttity hru:kgrtyund check. A Iist afcontract staffshould be provided tct the bCtt~ R contract manager. Tltc contract manager will facilitate the backgrx~ind checks. ARer background cheeks have been ccxinp~ted the T3C~'R contract manager will submit a DC7CR I_'t°', guest after r$cein~in~ a corrtptrtrcl IX3ER Ct7N'1'ItAt"TbR AI'I'I_,ICATIt3N It~QEiEST ft the contracting entity. bC9CIt I.T. wilt crratc the neGCSSary accounts anal relay the required ittfarmatort to Ute contractrrs I,T. support contact. 'ft-e contractors I.T. support person wilt insure acca~unts are tiperaticntal And ready for use. E. .'`staff Training on I)t)+GR applications. besignated agency,stall'witl provide training on using bClrvlt applicstiams, I)C)CR I.'I'. wilt forward a trainittg t+eques-t to a~~ency trainers. The agency trainers will be responsible for scheduling the trtining classes, re;~lur+~ and attendee notification. °Thc approach to trsiuing Page 8 of 9