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James M. Pralle, RCDD <br />Page 2 <br />DELL-COMM, Fargo, ND, Sioux Falls & Rapid City, SD, <br />Sales Engineer, Fargo, ND 1/1998- 1999 <br />^ 165% annual sales budget, 140% increase year-over-year revenue. <br />^ Provide sales, marketing, consulting and engineering support for three regional offices with responsibilities <br />including bidding and estimating. <br />^ Prepare and provide hand-off documentation to operations team. <br />^ Provide operations management support; duties included sales and marketing training, proposal development, <br />project management and rapport building. <br />^ Product champion; Develop new accounts, maintain and develop existing client base. <br />Sales Manager, Sioux Falls & Rapid City, SD 8/1995- 1998 <br />^ 180% annual sales budget- 3 year average. <br />^ Achieved company's highest operational efficiency, largest sales increases. <br />^ Oversee entire branch operation for sales, installation and maintenance of LAN-WAN equipment and cable <br />plant. Responsible for project development and management including voice and data LAN-WAN sourcing <br />and design, proposal writing, installation, and maintenance. <br />^ Oversee fiscal management and budget allocations; make recommendations and negotiate purchases. <br />^ Research area-wide sales leads and projects opportunities providing estimates, proposals, and <br />recommendations to secure new business. <br />^ Provided quality customer service to maintain and expand client base and ensure project success; served as <br />trouble-shooter, problem-solver, and emergency response to resolve technical problems. <br />^ Hired, trained, and supervised crew of eight; managed all aspects of business including payroll, employee <br />relations, and employee evaluations. <br />Education <br />NORTH DAKOTA STATE UNIVERSITY, Fargo, ND <br />B.S., Mass Communications/Public Relations <br />Minor: Business Administration <br />^ Dean's List recognition <br />^ Most Consistent Attendance Award <br />1994 <br />Computer Skills <br />Proficient in the use of: SAP, MS Office XP (Word, Excel, Powerpoint, Outlook, Publisher) the Adobe Suite and <br />Internet Explorer, Novell Groupwise applications. <br />Install, update, and maintain hardware and software and electronic components <br />Career Enhancement <br />Dale Carnegie- Sales Advantage, 2001 <br />Cisco Networking Academy, 1999-2000 <br />Registered Communication Distribution Designer (RCDD), 1998 <br />Honors & Awards <br />DELL-COMM, 100% Attendance 1995, 96 & 97 <br />North Dakota State University, Cabling Project- Special Commendation <br />