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James M. Pralle, RCDD <br />7626 Shadow Lane ^ Horace, ND 58047 <br />(701) 281-3415 <br />j ames~a,far.midco.net <br />Summary of Qualifications <br />- Successful technical sales and marketing professional; More than nine years' experience in Digital Office <br />Technology, PBX and LAN/WAN infrastructure and premise wiring, CCTV and Access Control and <br />consulting. <br />- Project management expertise; More than seven years' experience managing multiple projects. Recognize <br />major project obstacles and landmarks. Work effectively under pressure and deadlines. <br />- Experienced operations supervisor; Motivate associates to accomplish tasks responsibly and efficiently. <br />Employ positive and enthusiastic approach to leadership that produces results. <br />- Project planning expertise; Subject matter expert from design to implementation and completion. Utilize <br />effective communication skills to conduct formal presentations to customers, engineers, and architects. <br />- Excellent public relations and customer service skills; Work effectively as part of a team and <br />independently to communicate and achieve goals. Develop productive rapport with clients to ensure customer <br />satisfaction. <br />Professional Experience <br />Graybar Electric- Fargo, ND <br />Senior Outside Sales Representative 11/2003- Present <br />^ Provide technical pre-sales and post-sales support and product expertise for telecommunications, CCTV, <br />networking and access control products; build strong customer relationships to secure additional sales. <br />^ Manage contractor, end-user, supplier and distributor relationships to further cooperative agreements <br />^ Identify future design/build opportunities to secure product selection and inclusion. <br />^ Support project management on the contractor, supplier and end-user level. <br />^ Monitor technology and low voltage market trends to identify future contractor opportunity. <br />Pitney Bowes- Fargo, ND <br />Account Representative 11/2002- 2003 <br />^ Manage existing customer and equipment database to maximize future placements. <br />^ Research territory and customer data to expand market and product opportunities. <br />^ Examine postal /marketing processes and expenditures to ensure cost effectiveness <br />^ Drive customer service and satisfaction. <br />GR Graphics- Fargo, ND <br />Sales Manager 12/2001- 2002 <br />^ Manage multi-line office equipment, software solutions and service dealership consisting of 2 offices and 10 <br />Sales representatives in 8 recognized territories. <br />^ Provide competitive equipment analysis on an industry-wide and case by case basis. <br />^ Support new product rollouts, updates, and launches on a local level. <br />^ Expense management, inventory analysis, departmental P & L and budgeting. <br />^ Recruit and train new territory sales representatives; Sales representative continuing education. <br />Xerox Corporation, Moorhead, MN <br />Sales Analyst 2/1999- 2001 <br />^ Provide technical pre-sales and post-sales support required to facilitate sales and installation of Xerox <br />products and services; <br />^ Work independently to support 12 Xerox Agents in North Dakota and Northern Minnesota. <br />^ Conduct site surveys; network evaluations, software inventories, feasibility studies, and short-run test projects. <br />Document workflow. <br />^ Plan and manage system implementation; Diagnose and resolve complex application, software, and <br />connectivity problems requiring on-site and remote support. <br />