4b. Sheriff-general orders - Laserfiche WebLink

\... General Order Number: Number of CASS COUNTY SHERIFF'S OFFICE Pages: GENERAL ORDERS 1.0:3 6 Subject: Effective Date: Revision Date: OFFICE OF PROFESSIONAL STANDARDS (O.P.S.) 04/01/2008 I. POLICY: It will be the policy of the Cass County Sheriff s Office to promptly and thoroughly investigate and resolve all complaints regarding the conduct of Cass County Sheriff s Office personnel, procedures and services. All investigative methods will be consistent with the law, and conducted in a fair and impartial manner ensuring the rights and dignity of the accused employee. If any employee who is to be investigated feels there may be conflict/complaint with the Office of Professional Standards they should contact the Sheriff with their concerns. The Sheriff will then decide if another Deputy will be assigned to investigate the allegations or move forward with the Office of Professional Standards. II. DEFINITION(S): \., The purpose of this policy is to establish and provide guidelines and procedures for making complaints against Cass County Sheriff's Office personnel. This policy will define the process and procedures utilized to investigate Cass County Sheriff s Office personnel. This policy will also define the disciplinary process utilized if a complaint is sustained against a member of the Cass County Sheriffs Office. III. PROCEDURAL GUIDELINES: If a complainant contacts the Cass County Sheriff s Office to file a complaint against an employee of the Cass County Sheriff s Office, they should be directed to the Office of Professional Standards. If O.P.S. is unavailable the complainant should be advised of the following: . They may leave a phone message with the Office of Professional Standards. . They can request a Citizen Complaint Form be mailed to them. . They can come to the Sheriffs Office and obtain a complaint form. . In case of an immediate situation, the Sheriff or Chief Deputy will be notified to determine a course of action. IV. COMPLAINT CATEGORIES: A. Inquiry: A question as to policy or procedure. It may not warrant a complaint, but rather an explanation to the complainant may solve the issue. Inquiries may be assigned to a supervisor to review and determine the basis of the employee's \..