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Plan. It is the Employer's responsibility to ensure that the documents are appropriately completed and in compliance with the requirements of the .~mployer's Plan. 1.3 Pl~ Document Compliance. DBI shall maintain the sample Plan Document, Summary Plan Description and other applicable documentation in compliance with any regulatory requirements. Necessary Plan amend~.ents are made periodically and provided to the Employer to maintain compliance with ap?licable legal or administrative changes. 1.4 Record Keeping. DBI shall assist the Employer in the development and maintenance of administrative and record-keeping systems for the Plan. These services include but are not limited to: Installation/Conversion · Plan Design and Set Up · Web Enrollment · Train the Trainer Meetings Record-Keeping · Flex Convenience® card · Maintain ERISA Trust Account · Maintain and update employee FSA records · Adjudicate FSA reimbursement requests · Online adjudication of Flex Convenience~ card clairas · Daily processing of reimbursement requests · Issue Spending Account reimbursement checks to pa_~icipants · Process claims during plan year mn-out period · Contribution and Demographic download fi:om Employer's payroll · Reconcile flex records to employer's payroll · Monthly contribution billing (if no download) · Direct Deposit · Archive records for 6 years Reporting and Communication - Participant · Employee Administrative Guide · Enrollment Materials · Election confirmation statement · Statement included with each reimbursement check · Communication concerning ineligible claims · Web Inquiry and Voice Response System 24/7 · Account balance statement sent 60 days prior to end of plan year · Email online statement · Toll free customer service line 7:00 a.m. to 6:00 p.m. CST · Assist participants with questions concerning claims and status changes Administrative Services Agreement - October 2003 2 10.30.03