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<br /> <br /> <br />$5K SaaS SMB v1 6/24/2020 <br />© 2017, Kronos Incorporated Confidential <br />1 <br />WORKFORCE TELESTAFF SAAS VALUE PACKAGE <br />The following applies to all entitlements within TeleStaff SaaS/SMB implementations: <br /> Kronos Delivered Value <br />Workforce TeleStaff <br />Entitlement <br />Paragon Implementation methodology: Kronos SaaS SMB fixed scope, remote implementations follow our Paragon methodology – an iterative, collaborative approach, driven by value and realized through <br />collaboration. Paragon is bolstered by tools and techniques and Kronos process recommendations to ensure you’re always up to date, and accelerated testing processes to ease the effort and improve the results of <br />testing. The Paragon project lifecycle, roles & responsibilities, are discussed in more detail here. <br />Project Management services including: <br />• Creation and maintenance of work plan, issues and risks management, status calls and reports. <br />• Kronos Project Manager will work with customer Project Manager to jointly run project. <br />• Project Management includes transition to Kronos Global Support after the deployment go-live. <br />Implementation approach <br />• Kronos will conduct one remote assessment with your project team to create one solution design for <br />your organization. • Your team will conduct one testing cycle to accept that solution, which Kronos will support. • Kronos will support one production cutover. <br /> <br />Technical Architecture. Two environments (1 Production, 1 Development) will be designed and built to <br />house all the modules purchased. Implementation will occur in the Production environment prior to cutover. <br />The Development environment may be refreshed from Production to support testing and training activities. <br />Training. We train your core team, and provide you with KnowledgePass collateral and toolsets to train your <br />end-users. Kronos training curriculums can be reviewed on the Kronos customer web-site https://community.kronos.com/s/learn. <br />Rapid Implementation: Kronos SaaS SMB fixed scope implementations are designed to deliver value <br />quickly to your organization. Project timelines generally span 1-3 months. Implementation support for these <br />time spans are included in the package. Extended project timelines requested by customers can be supported <br />with additional professional services agreed via change order. If customer project resources are unprepared <br />or unavailable, the duration of the project may need to be extended, increasing the budget required to <br />successfully complete this scope of work. Requests for additional scope or activities outside of this planned project scope may be accommodated through the change process after go-live. In this circumstance, Kronos may issue a change order to ensure the appropriate budget is available. <br /> <br /> <br />