2. Info Tech contract - Laserfiche WebLink

Altiris Consulting Created on August 9, 2006 'siii;; ~~.~;.~ r W~';k' ii:' H C ~C~~'s' 'C;; ~;.; ;y~-2 00'6:0 iio 3-- "~i '.Y..,..,..... _..,...,....",.,......., 'P;;-9;;'2 2" Red, the item must be escalated as well as the mandatory creation of an alternate project plan and timeline to address the issue. A few of the known risks in the Customer's environment today: . **List any known risks from scoping conversation or other sources Escalation Management In order to have a clear understanding of how project issues and exceptions will be handled, a process must be defined for the correct time and circumstances to escalate attention to issues, To begin the process definition, this project will use the Customer standard for weekly status reports. A sample Customer status report is included in the appendices of this document, For escalating issues within Altiris, the flow will go directly from the Altiris consultant(s) to the Altiris Project Manager (if assigned), to the Area Services Manager, and then to the Director of Altiris Consulting. Typically, issues are given a color-coded label, depending on the severity and affect on the overall scope of the project: Green - The task is on track, according to plan, and within budget. Yellow - The task is not on track, but it doesn't appear to jeopardize any key deliverables of the overall engagement. Yellow status is reported in the weekly e-mail status reports sent out to both the Altiris management team and the Customer management team. At this point, risk mitigation is reviewed to see if steps should be taken, If an item stays on the list as a Yellow item for more than 1 week, it is typically reviewed and possibly promoted to a Red task. Red - The task could jeopardize one of the engagement goals or has been escalated by the customer. Items with a Red status are immediately reported up one layer in the respective management chains to keep everyone well informed, The items are tracked daily and conference calls are held at least once every 48 hours to review action items associated with resolving the issue, If an item has a Red status for more than 1 week, the item may be further escalated for review and decision on how to resolve the issue. (9 2006 Altiris, Inc. All Rights Reserved. Copying or Distribution Prohibited. CONFIDENTIAL.., TERMS SUI\lECT TO NON-DISCLOSURE AGREEMENT AND lOR CONFIDENTIALITY CLAUSES WITHIN MASTERAGREEMENT. altiris'