2. Info Tech contract - Laserfiche WebLink

Altiris Consulting Created on August 9, 2006 'St~i;; ~~ '~t '~f 'W;;(k' '#7 i-i C ~c~;~. 'c:~'~'~ ty~'2 00 (; ~01lci '3m' ~ i",'j......, -",......... -...,....,..".., i>"a:g;;"2 i" Appendix F: Risk and Escalation Management Risk Mitigation In order to minimize the impact to the Customer's environment and business operations, an effective Risk Mitigation plan is required for the project. The responsibility for maintaining and further developing the plan rests with the Altiris and Customer Project Managers. This project will use Altiris' standard weekly status reports, A sample Altiris status report is included in this appendix. As part of the 'Risk Mitigation' process, the Altiris Project Manager will create a Risk Mitigation Brief that will describe the following: . Current Risk Mitigation Process based on description below . Any formally identified risks to the project . The current ranking of the identified risks . Any alternate or backup plans for Red or Yellow ranked risks . Current status notes for Red or Yellow ranked risks The Risk Mitigation process typically consists of the following steps during an engagement: . Identify any known issue or scenarios that have a negative impact or affect on either the Customer or on Altiris. . Rank the overall issues and scenarios according to the level of damage that could be done to the Customer's environment or business services. The ran kings are typically color coded into o Red - high risk o Yellow - medium risk o Blue - some risk but very manageable or trivial. . Rank the overall issues and scenarios according to the level of damage that could be done to the overall engagement, (Same ranking system as before) . Develop backup or alternate plans for the project plan and courses of action to help avoid these issues. For any Yellow items, developing an alternate plan is suggested but may not be mandatory. For ANY item marked with @ 2006 Altiris, Inc. All Rights Reserved. Copying or Distribution Prohibited. CONFIDENTIAL, TERMS SUBJECT TO NON-DISCLOSURE AGREEMENT AND/OR CONFIDENTIALITY CLAUSES WITHIN MASTER AGREEMENT. altiris'