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. .0 ~ . ~ Business Protection & Recovery Services: Business Protection & Recovery Services safeguard your HVAC control system's vital databases of business information from unforeseen and costly catastrophic events (lightning strike, electrical power surge, flood, physical damage, etc.). We will back-up your HVAC control system Insight workstation software, graphics and field panel databases, and provide safe storage of this critical business information. Should a catastrophic event occur, we will respond onsite (or online if available) to reload the databases and system files from our stored backup copy and to ensure proper operation and performance. ~ Remote Facility Monitoring: Remote Facility Monitoring allows us to assist your maintenance staff detect issues before they turn into problems by using your Insight APOGEE system. Provided a modem & dedicated phone line is present, we will remotely regularly check and notify them of abnormal conditions, such as: checking systems or components in alarm, pumps not rotating between lead/lag because of pump failure, heating/cooling coils not resetting to optimal temperatures based on outdoor air. and noticing equipment that is short cycling. o Equipment Runtimes & Analysis: Equipment Runtimes & Analysis provides valuable energy- saving information on a periodic basis. We will measure, analyze, and report on the operating hours of your energy-intensive pieces of equipment. This data can quickly assist you in understanding where your utility dollars are going as well as providing the valuable information when your equipment is not running according to schedule, is malfunctioning, or needs to be serviced. We will provide this service _ time(s) per year o Emergency Onsite Response: To reduce the costs and disruptions of downtime when an unexpected problem does occur, we will provide emergency onsite response within (1) one workinq dav upon your notification. Non-emergency calls, as determined by your staff and G & R Controls will be incorporated into the next scheduled service call. Emergency Online Response: To provide faster response to emergency service requests and to reduce the cost and disruptions of downtime, we will respond online within 4 hours of receiving notification for emergency service. We will furnish and install the necessary online service technology to enable us to remotely dial into your HVAC control system, through a dedicated telephone line that will be provided by the facility. Emergencies will be determined by your staff and G & R Controls. Repair & Replacement Services: To reduce the effects of unbudgeted repairs, we will repair or replace failed or worn components to maintain your system in peak operating condition. Components that are suspected of being faulty may be repaired or replaced in advance to minimize the occurrence of system interruptions. labor is included and materials are included as part of this service for the equipment shown in the List of Maintained Equipment, unless otherwise noted there in the column marked R&R (Repair and Replacement) Coverage. For certain limitations of maintenance or service obligations not included refer to the Terms and Conditions Article 7. Cass Co. Vector Control Preventive Maintenance Agreement 7/14/06 Page 4