Zone Director Recommendations_K. Jacobson

Kim Jacobson, Interim Director Cass County Human Service Zone Cass County Human Service Zone Director Considerations: Structure: The Management Team at CCHSZ is in a period of significant transition. This team includes:  Zone Director – vacant  Administrative Support Manager – will be vacant as of October 8, 2021  Account Budget Specialist – potential resignation (actively applying for other position)  CFS Division Lead – Linda Dorff  EA Division Lead – Sidney Schock Institutional Knowledge: There is a lack of institutional knowledge that is approaching a crisis level impacting many levels of operational functioning. Layers of misconceptions, fallacies, and rumor exist that is impacting day to day operations. This includes an array of subjects including budgeting, compensation, operational policy, day to day supervision and management, team member training and messaging, relationships with DHS, relationships with the County, roles, and responsibilities, etc. This is further complicated by significant team member turnover rate. As detailed in the CCHSZ Turnover Report, CCSHZ has experienced a 24.18% turnover rate of all positions agency-wide during the last twelve-month period. Examples of lack of institutional knowledge:  Budget recalculation  Budget utilization and how it impacts services  Locally administered HCBS programs – purpose, scope, communications  2022 salary increases and performance evaluations  Relationship and attitudes towards DHS and county partners  “Repercussions”  Culture