Laserfiche WebLink
<br />If CSA offers an update to the application software and the Licensee elects not to install the update or fails to have the <br />updated software installed within 90 days of notification of the update, then support for the "old version" of the software <br />beyond 90 days will be billed to the client. Telephone support outside of CSA's normal business hours is available as <br />part of the CSA "Emergency After-Hours" support program. Calls placed for "old versions" or "after-hours" will be <br />billable to the client at the then-current rates. Calls will be a minimum of one half (1/2) hour and will increase in <br />increments of (15) minutes. <br /> <br />4. Enhancements and Updates. Licensor may from time to time offer enhancements to the Developed Software to Licensee. <br />Such enhancements shall be in Licenso~s sole discretion and Licensor shall have no obligation, expressed or implied, to <br />enhance software. Licensee shall not be invoiced for additional license fees for copies of said enhancements, however <br />licensee may be charged for conversion or training services associated with the enhancement. Licensor is obligated, as set <br />out in Appendix "B" to update software as mandated by State or Federal Law. <br />A. Software changes necessitated by operating system changes initiated by your hardware per CSA's discretion. <br />B. New releases of the software. <br />C. Error corrections. <br />D. Improvements to the software per CSA's discretion. <br />E. Improvements required by state regulatory agencies. <br />F. New program products are not included. <br />G. Enhancements and updates, upon delivery to licensee, are considered to be licensed to licensee by licensor on the <br />same terms and conditions as the license agreement under which the licensee originally licensed the software. <br /> <br />5. Protection and Security of Licensed Software. Licensee shall not copy the software covered hereunder and distribute <br />same to any third party in whole or in part without permission in writing from Licensor. All copies of the software covered <br />hereby, including but not limited to translations, compilations, and partial copies, are the property of the Licensor. Licensee <br />shall maintain records of the number and location of all copies of the software covered hereby and shall make said records <br />available to Licensor upon Licenso~s request. <br /> <br />6. Licensee's Responsibilities. Licensee shall be responsible for the control and management of the use of the software <br />covered hereby, including but not limited to, proper operating procedures, equipment configurations, audit and backup <br />procedures, and accessibility by programming personnel of Licensor for correction of any software defects, research or <br />recovery procedures, or checkpoints for input/output accuracy. Licensee shall be responsible for the software hereunder <br />and bear the risk of loss for same, once the software is delivered. CSA Support Services are furnished to you with the <br />understanding and expectation that the Software, as licensed to you, will be installed and used in an operating <br />environment which is: <br />A. Approved for such use by CSA. <br />B. Capable of remote access to Software. <br />C. Properly maintained and backed up on a regular rotating schedule. <br />D. Free of any other programming, which might interfere with the functioning of the Software. <br />E. Undamaged and operated in accordance with the manufacture's specifications. <br />F. Upgraded as necessary to accommodate future releases and versions of the Software, which may become <br />eligible for support under the Agreement. <br />G. Staffed with personnel trained to CSA's minimum training standards. Services provided when the minimum <br />training standards are not met will not be covered by this Agreement and will be billed to you at the then- <br />current rates for CSA services. <br /> <br />5 <br />