a. Authorize Fidlar Technologies property fraud alert service agreement with NDRIN
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a. Authorize Fidlar Technologies property fraud alert service agreement with NDRIN
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• The call-center that provides live follow-up to PFA subscribers is fully maintained <br />and staffed by Fidlar. This call-center is staffed from 8:00 – 5:00 CST and is <br />housed at our corporate office in Davenport, IA. This call center will handle the <br />following calls <br />o Incoming calls from constituents who wish to sign-up but are either <br />hesitant to do so over the Internet or don’t have a computer. Typically, <br />this represents a more elderly demographic. <br />o Incoming calls from subscribers who have received alerts and have <br />questions. Historically, our attendants are able to answer incoming <br />questions to the subscriber’s satisfaction. However, in the event that a <br />question remains that goes beyond our capabilities, it will be forwarded to <br />the county office. <br />o Outgoing calls providing alerts. Subscribers have the ability to receive <br />alerts via text, email, or phone. Those that opt to receive alerts via phone <br />receive a call from one of our call center attendants. We will make three <br />outgoing calls (and leave a personal message, if needed) to ensure that <br />we have ample opportunity to connect with the subscriber. <br /> <br /> <br />
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