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for the services and assistance he provided the client. They have also had clients that were <br />in very dire circumstances and near death, and once they intervened and enrolled them <br />into needed services they are now thriving. The unit also offers presentations to <br />community partners, educating them on what to do if there are concerns and how they <br />should report those concerns. <br />Ill. Director's Review Timeline <br />The 2024 Annual Performance Evaluations for Cass Human Service Zone team members <br />will be due by the end of May. Chair Bollinger updated the Advisory Board that she will <br />complete her self-evaluation by the end of April. She will provide it to Ms. Duitsman, who <br />will coordinate input from Vice Chair Brian Hagen and the ND Health and Human Services <br />Director of Zone Operations, Kristen Hasbargen. In May, the finalized review will be <br />delivered to Chair Bollinger by Vice Chair Hagen with a presentation to the Advisory Board <br />in June. <br />IV. Operations Report <br />Chair Bollinger reported having met with the new commissioner of ND Health and Human <br />Services, Mr. Wayne Salter. He has great experience and knowledge in eligibility services <br />and one immediate focus is on SNAP timeliness and attending to the application backlog. <br />Chair Bollinger also shared the Zone Director's Strategic Plan that was discussed at the ND <br />Zone Director's Association meeting in March. This is the first time a plan like this has been <br />developed. She will be participating in a workgroup to address deepening the <br />Association's impact. <br />Ms. Du itsman briefly reviewed recruiting metrics. While it is still early in the year, the Zone <br />is at only a two percent turnover rate, with 10 team members being onboarded since the <br />beginning of 2024. As of April 1, the CPS Unit was fully staffed with 15 CPS Assessment <br />Workers. Chair Bollinger reports there are still some onboarding so not all are being <br />assigned cases, but this is the first time in her time here that the unit has been fully staffed. <br />Mr. Steen sought further clarification on some of the statistics reported as part of the <br />Economic Assistance dashboard. Ms. Huovinen was unsure of the numbers offhand so Ms. <br />Duitsman offered to review and update the Advisory Board on any corrections she might <br />find. <br />V. Adjournment <br />Mr. Kapitan made a motion to adjourn the meeting at 1 :59 p.m. Mr. Hagen seconded. <br />Motion carried. <br />~<1~-------------r- <br />Gail Bollinger, Zone Director <br />Cass Human Service Zone