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<br /> <br />Preslees Nails <br />Casselton, ND <br />Owner <br />January 2019 – February 2023 <br />• Established and manage a thriving nail business. <br />• Conducted research, created a website, and designed a booth for vendor shows. <br />• Handle order processing, marketing, and inventory management. <br />• Maintain the company website (presleesnails.square.site) and update social media <br />regularly. <br /> <br />Swanson Health Products <br />Fargo, ND <br />Helpdesk Specialist <br />November 2014 - May 2019 <br />Customer Service Center Representative <br />February 2014 - November 2014 <br />• Assessed customer needs and provided ideal solutions. <br />• Maintained a calm and professional demeanor while assisting upset customers. <br />• Collaborated with the team to find solutions to problems. <br />• Handled questions related to shipping, website, and promotion issues. <br />• Proficient in Mozart software. <br />• Created JIRA tickets when needed for the web team to fix a problem. <br />• Updated the employee database. <br />• Handled phone orders, conducted online chats, and processed mail and fax orders. <br />• Ensured compliance with FDA regulations in communication. <br /> <br />NPC International-Pizza Hut <br />Fargo area and Jamestown <br />Management <br />February 2005 - January 2014 <br />• Hired, trained, and developed new talent at various locations <br />• Managed inventory, cash, and scheduling. <br />• Handled customer complaints and represented the restaurant at events.