02. Jail body scanner maintenance agreement

751 Park of Commerce Drive, Suite 116 Boca Raton, Florida 33487 Main: (561) 893-8484 Service: (800) 288-1722 SVC # ______ Rev. 1/1/2020 PAGE: 3 Exhibit B Terms and Conditions to the Service Agreement Platinum Service Plan The Service Agreement is subject to the following terms and conditions (the “Terms and Conditions”). For purposes of this Exhibit B, all references herein to the term “Agreement” will mean the Service Agreement, together with Exhibit A attached thereto and this Exhibit B. All defined terms used herein but not defined herein will have the meanings ascribed thereto in the Service Agreement. All prior and/or contemporaneous negotiations and agreements, oral or written, between CUSA and Customer as it relates to the Platinum Service Plan purchased by Customer pursuant to this Agreement are superseded by this Agreement, including these Terms and Conditions. Any terms different from or in addition to these Terms and Conditions, whether communicated orally by Customer, or contained in any Customer proposal, acknowledgment, invoice or any other document used by Customer will not form part of this Agreement, even if Customer purports to condition Customer’s acceptance of this Agreement on CUSA’s agreement to such different or additional terms or conditions, and CUSA hereby expressly rejects all such different or additional terms and conditions. Platinum Service Plan – Subject to the Terms and Conditions set forth herein, the Platinum Service Plan includes: - Routine Preventive Maintenance (which encompasses cleaning, lubrication and adjustments – See Section entitled “Routine Preventive Maintenance” below for further details and restrictions) and repair service (which includes time and labor for repair of the Equipment) (hereinafter Routine Preventive Maintenance and repair service is collectively referred to as the “Service”) for the Equipment. - Equipment Part Coverage (which includes providing replacement parts for the Equipment, subject to the exclusions outlined below under the Section below entitled “Exclusions”). Hours of Service – Unless CUSA agrees in its sole discretion in writing to the contrary, Service will be provided during normal business hours Monday through Friday, 8:00 AM - 5:00 PM local time at the location of the Equipment specified in this Agreement (the “Customer Facility”), excluding CUSA observed holidays, a list of which will be provided by CUSA to Customer upon Customer’s written request, referred to herein as “Observed Holidays.” Service after normal business hours, on weekends or on Observed Holidays may, in CUSA’s sole discretion, be provided, but such Service will be billed as overtime at a rate of one and one-half (1.5) times CUSA’s current billing rate, which amount will be payable in full in accordance with the terms of the invoice. CUSA reserves the right to withhold or discontinue performance of its obligations under this Agreement if timely payment of Service billed as overtime is not made as required by this Agreement. While no assurances can be given, CUSA will endeavor to (i) return all calls for Service received after 8:00 AM but prior to 3:00 PM local time/ Customer Facility within two (2) hours after the call has been received by CUSA’s Call Center (800) 288-1722 (calls received after 3:00 PM Customer Facility local time will result in a return call the next morning), and (ii) dispatch a service representative on site within four (4) hours of the call being received by CUSA’s Call Center after 8:00 AM but prior to 3:00 PM local time/Customer Facility (calls received after 3:00 PM local time/ Customer Facility may result in a service representative being dispatched the following business morning). Routine Preventive Maintenance - Routine Preventive Maintenance includes checking to confirm that the Equipment is functioning as per manufacturer’s published specification and notifying Customer of any issues and suggested repairs. CUSA will provide Routine Preventive Maintenance at six (6) month intervals, during the regular hours of service as described in the “Hours of Service” Section above at a date and time that is mutually agreed upon by CUSA and Customer. CUSA will contact Customer to establish the date and time for the Routine Preventative Maintenance and Customer will make the Equipment and the area where the Equipment is located available to CUSA so that the Routine Preventive Maintenance can be completed on the scheduled date and time. Because Routine Preventative Maintenance can take up to four (4) hours to complete, Routine Preventative Maintenance will not begin later than 1:00 PM local time/Customer Facility unless otherwise agreed upon by CUSA and Customer in writing. If the Equipment or Equipment area is not made available on the scheduled date and time, or if Customer cancels the scheduled appointment, it will be Customer’s responsibility to re-schedule the Routine Preventive Maintenance within sixty (60) days of the originally scheduled date by calling CUSA’s Call Center at (800) 288-1722. If the Routine Preventive Maintenance is not re-scheduled and completed within sixty (60) days of the originally scheduled date, Customer waives the right to receive Routine Preventive Maintenance for that six (6) month interval and will be required to wait until the next six (6) month interval, if applicable, to receive Routine Preventative Maintenance. Routine Preventive Maintenance should be considered as a line of defense against unplanned downtime and Equipment failure. CUSA will not repair the Equipment during the Routine Preventive Maintenance. Customer will be responsible for scheduling a request for repair service to address any issues identified during the Routine Preventive Maintenance. Customer Phone Support - Customer phone support for the Equipment covered by this Agreement is available from 8:00 AM to 8:00 PM (EST) Monday through Friday (except for Observed Holidays) by calling CUSA’s Call Center at (800) 288-1722. Term and Termination – The Term of this Agreement is set forth on the first page of the Service Agreement. Either party may terminate this Agreement in the event that the other party materially breaches any of the terms or conditions of this Agreement and fails to cure said breach within