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Ms. Bo linger has also met with County IT to develop a more streamline approach to current <br />technology issues. She has also engaged with statewide partners, including training sessions <br />with two other new Zone Directors, and attending statewide Zone Director's meetings. <br />Moving forward, Ms. Bollinger would like to meet with a variety of employees in small <br />groups or one-on-one to discuss how the agency can move forward as a team, how to <br />provide a positive, productive environment, and gain a better understanding of staff's <br />perspective. Ms. Bollinger will be reviewing and updating the current Zone Plan that must <br />be submitted to the State by March 1, 2022. The Board will not need to approve this as it is <br />only being updated. Ms. Bollinger also reports her plans to review and update procedures <br />for the performance review forms and service awards. <br />A facilities update was provided . All on-site Economic Assistance Division is located on the <br />second floor of the Annex. The Family Services Division is located on third floor. The <br />Administrative Team has moved to the northwest corner of the fourth floor. Plans are <br />underway to re locate all state staff to the fourth floor. The fourth floor will also feature <br />hoteling space for telecommuting staff. The County and Zone are currently working with a <br />architect to review floor plans and to plan for needed modifications for an effective modern <br />workplace. <br />Current analysis is underway to develop a new format for operational reports. The board <br />requested for future statistical reports from Economic Assistance programs to focus on <br />unduplicated case counts. This can be accommodated. <br />The Board inquired if clients could meet with workers onsite or if al l office-based contact is <br />all virtual. Currently, there is little request for in-person meetings. However, a client can <br />request an in-person meeting. This is one of several reasons hoteling space is being planned <br />and will provide additional flexibilities and service needs. <br />Adjournment <br />Mr. Breitling made a motion to adjourn the meeting at 1:59 p.m. Ms. Kommer seconded. <br />Motion carried. <br />Gai l Bo llinger, Zone Director <br />Cass County Human Services Zone Board