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6 <br />Rev. 101019 <br />shall return failed Equipment promptly as the failures occur and that it shall not hold failed Equipment and <br />send failed Equipment to Kronos in "batches" which shall result in a longer turnaround time to Customer. In <br />addition, Customer agrees to: <br />(i) Maintain the Equipment in an environment conforming to the Kronos published specifications <br />for such Equipment; <br />(ii) Not perform self-repairs on the Equipment (i.e., replacing components) without prior written <br />authorization from Kronos; <br />(iii) De-install all failed Equipment and install all replacement Equipment in accordance with <br />Kronos’ written installation guidelines; <br />(iv) Ensure that the Equipment is returned to Kronos properly packaged; and <br />(v) Obtain an RMA before returning any Equipment to Kronos and place the RMA clearly and <br />conspicuously on the outside of the shipping package. Customer may only return the specific <br />Equipment authorized by Kronos when issuing the RMA. <br /> <br />(d) Delivery. All domestic shipments within the United States are FOB Destination to/from Customer and <br />Kronos with the shipping party bearing all costs and risks of loss, and with title passing upon delivery to the <br />identified destination. All international shipments from Kronos to Customer are DAP (Incoterms 2010) to <br />the applicable Customer location, and are DDP (Incoterms 2010) to the applicable Kronos Depot Repair <br />Center when Customer is shipping to Kronos, and with title passing upon delivery to the identified <br />destination. Customer is responsible for all duties and taxes when sending Equipment to Kronos. <br />7.5 KnowledgePass Education Subscription. When KnowledgePass Education Subscription is purchased <br />on an Order Form (i.e., not indicated as “Included” in the Monthly Service Fees), Kronos will provide <br />Customer with the KnowledgePass Education Subscription for a period of one (1) year from execution of the <br />Order Form. Kronos will send Customer a renewal invoice for renewal of the KnowledgePass Education <br />Subscription, and the KnowledgePass Education Subscription shall renew for an additional one (1) year term <br />if Customer pays such invoice before the end of the then-current term for the KnowledgePass Education <br />Subscription. The KnowledgePass Education Subscription provides access to certain educational offerings <br />provided by Kronos (the “KnowledgePass Content”). Customer recognizes and agrees that the <br />KnowledgePass Content is copyrighted by Kronos. Customer is permitted to make copies of the <br />KnowledgePass Content provided in *pdf form solely for Customer’s internal use. Customer may not <br />disclose such KnowledgePass Content to any third party other than Customer’s employees. Customer may <br />not edit, modify, revise, amend, change, alter, customize or vary the KnowledgePass Content without the <br />written consent of Kronos, provided that Customer may download and modify contents of training kits solely <br />for Customer’s internal use. <br />7.6 Training Points. “Training Points” are points which are purchased by Customer that may be redeemed <br />for an equivalent value of instructor-led training sessions offered by Kronos. Training Points may be redeemed <br />only during the Term but only prior to the date which is no more than twelve (12) months after the date of the <br />Order Form pursuant to which the Training Points were acquired, after which time such Training Points shall <br />expire and be of no value. Training Points may not be exchanged for other Kronos products or services. <br />7.7 Training Courses. When Training Points or training sessions are set forth in an SSS, the SSS applies. <br />When Training Points or training sessions are not set forth in an SSS, as part of the Services, for each SaaS <br />application module included in the Services purchased by Customer, Customer’s employees shall be entitled <br />to attend, in the quantity indicated, the corresponding training courses set forth at: <br />www.kronos.com/products/workforce-central-saas/training-guidlines.aspx <br />Participation in such training courses is limited to the number of seats indicated for the courses corresponding <br />to the modules forming a part of the Services purchased by Customer. <br />7.8 Technical Account Manager. Customers purchasing a Kronos Technical Account Manager (“TAM”) as <br />indicated on the Order Form shall receive the services of a dedicated, but not exclusive, TAM for one <br />production instance of the Software. Customer will designate up to two primary and three secondary backup <br />technical contacts (“Technical Contacts”) to be the sole contacts with the TAM. Upon request, Customer <br />may designate a reasonable number of additional and/or backup Technical Contacts. Customer is required <br />to place all primary Technical Contacts through Kronos training for the Applications covered under this <br />Agreement at Customer’s expense. <br /> <br />8. CUSTOMER CONTENT <br />Customer shall own all Customer Content. Kronos acknowledges that all of the Customer Content is deemed <br />to be the Confidential Information of Customer. Customer will ensure that all Customer Content conforms <br />with the terms of this Agreement and applicable law. Kronos and its Suppliers may, but shall have no <br />obligation to, access and monitor Customer Content from time to time to provide the Services and to ensure