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<br />Assessment <br /> <br />Through the interview process, Eide Bailly Technology Consulting recognized there are 3 groups <br />that interact with the various tax systems. <br /> <br />Tax Information "Customers" <br /> <br />Approximately 50% of the interviewees use the web-based systems. Their objective is to learn <br />more about a particular property such as: <br /> <br />I. Legal description <br />2. Tax information including current year liability, payments, special assessments, historical <br />tax information and the details related to each facet <br />3. GIS and location information <br />4. Relationship between GIS data, property and tax information <br /> <br />In addition, this group occasionally uses the "walk up" services provided by the County <br />Treasurer, Auditor, Recorder and Equalization Departments. <br /> <br />Tax Information "Providers" <br />The Information Providers are responsible for sending information to the County such as: <br /> <br />I. Property information <br />2. Assessment information <br />3. Property tax payment details and remittance <br /> <br />Individuals in this group overlap with the Customers above - not only providing information, but <br />using the web site for their own benefit or to answers questions their "customers" might have. <br /> <br />County Employees <br />The County Employees are those that are responsible for providing services and maintaining the <br />systems and processes to service the Customers and Providers. They playa critical role in <br />driving accuracy and efficiency in their processes. <br /> <br />Cass County Tax Automation Assessment & Recommendation Page 3 <br />05/05/2006 <br />Propdttary and ConjidmtiaL' Contents of Ihis docummt (an not be rtpror/JIad without writkn permisnon from Eldt Baiify, IJY and <br />COJ! Coun(y ND <br />