1. Information Services/NDACo - Laserfiche WebLink

IGOVERNMENT1 January 27, 2003 RECEIVED JAN 2 7 200) CASS COUNTY COMMISSt0N Auditor Michael Montplaisir, CPA 701-241-5601 Treasurer Charlotte Sandvik 701-241-5611 Director of Equalization Frank Klein 701-241-5616 Board of County Commissioners Cass County Courthouse 211 9th St. S Fargo ND 58103 Re: Information Services Contract for 2003 Dear Commissioners: At budget time last year we budgeted for an Information Services Director position for 2003 but decided to delay hiring and continue with a support contract with the North Dakota Association of Counties for the first six months of 2003. This action was anticipated to give us additional time to study the need for a full time director. The Memorandum of Understanding attached is for 8 hour per week of contracted service with the Association; this is down from the 10 hours per week we contracted for last year. The Information Services Department uses the 8 hours a week to assist them in solving network, software, and computer technical issues that they are unable to solve on their own. The Association has several individuals we can call upon to assist the staff when issues arise. Also attached is a survey we did in November of our customers of Information Services. The results of the survey gave us an indication of the areas that we need to work on over the next few months. We plan on repeating the survey in June to measure improvements in customer service and satisfaction. Sincerely, Michael Montplaisir, CPA County Auditor Eric Box 2806 211Ninhh S~eet Soafll SUGGESTED MOTION: Move to authorize the chairman to sign the Memorandum of Understanding with the North Dakota Association of Counties for automation services.