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IBM Schedule for Services Acquired from an IBM Business Partner - ServiceSuite <br /> <br />Legends: <br /> <br /># Type of RePair Service <br />A) Or. Site Repair/Exchange Services, Monday through Fdday (excluding holidays), 8am to 5pm <br />B) On.ire Repair/Exchange Services, 7 days a week, 24hfs/day <br />C) On-Site Repair/Exchange Services, 5 days a w~ek, 9hr&/day, 4 hour response objective. This type of repair sauce includes a <br />response time objective and ia not a guarantee <br />D) On-Site Repair/Exchange Services, 7 days a week, 24hm/day, 2 hour response objective. This type of repair se~ice includes a <br />response §me objective and is not a guarantee <br />X) EasySe~ (remotely delivered services) <br /> <br />1) Maintenance of IBM Machines <br />2) Maintenance of ne~-IBM Machines <br />3) Warranty Ser¥ices Upgrade <br /> <br /> <br />