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FROM : MIDRANGE SOLUTIONS PHONE NO. ; 701 23? 5939 Jan, 23 2002 03:47PM P5 <br /> <br />Termination <br />Yo~ may terminate ~f¥ices for an Elig~le Machine, on nolice to us and {o your IBM IBus~ness <br />Partner,* ~ Y~ pe~anenUy ~o~ ~ ~m p~ive use wi~in ~ur En~H~. Y~ ~ N~ <br />te~in~ ~ ~ pr~i~ ~ (~Y fo ~r IBM B~in~ Pedner) ~e m~'s wr~en ~i~, <br />~e~ ~e ~i~ he~ ~n ~e~ un~r th~ Satem~t of W~ ~r at lea~ ~e ~ar Y~ will <br />~e a credit ~r a~ mmaini~ pm~ p~ ~d with Se~ Y~ te~e in <br />a~an~ wilh ~ p~v~ ~ ~is s~nl of Wo~. <br /> <br /> Satisfaction Guarantee <br /> !f, ~3r any reason, you am not ~ompletely satisfied with a Service we provide to yOU under Ii, is <br /> Statement of We[k, notify us in w~ing wilhin one month o~ ~e time you §mt I~m~me ¢lisselisfied. We <br /> will try to resolve the problem to your salisfaction. If we are unable ~o do so, you w~ll r~iVe · credit <br /> equal Io the prorate¢l c~arge for the ServiCe for Ihe pedod of time y~u were dissatisfied. <br /> <br />· 10. ~et~iceSuite Base ~er~ice Package <br /> <br /> MAINTENANCE SEI~flCIES <br /> <br /> Maintenance of IBM Nlachi~ <br /> We will provide ~ervi~e for Mac;hines, aa described in our Agreement. for these £1igi~le IBM <br /> Machines specified in the Schedule. <br /> <br />z126-6766-0~ 0~¢z001 (MK076) 0.t/23/2~32 Page4 <br /> <br /> <br />