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illegal, abusive or unethical activities. Such activities include pornography, obscenity, violations of law or privacy, hacking, <br /> computer viruses, or any harassing or harmful materials or uses. Agency agrees to hold AMS harmless from any claims <br /> resulting from such use or for any unlawful disclosure or use of Client data by Agency. <br /> 4.3 Access To Monitoring Software. Agency agrees to limit requests for access to the Monitoring Software to only <br /> personnel of Agency who are authorized to enroll Clients, set notification options and otherwise access the information <br /> residing within the Monitoring Software. AMS will provide to Agency user names, passwords and other information necessary <br /> to access the Monitoring Software. Agency is responsible for keeping its user names and passwords protected as <br /> Confidential Information under the terms of this Agreement and for any communications or transactions made using its user <br /> names and passwords. Agency personnel are responsible for changing their respective user names and passwords if they <br /> believe that either has been stolen or might otherwise be misused. Agency shall provide written notice to AMS within ten (10) <br /> days if any previously authorized personnel's status changes such that access should no longer be allowed, including but not <br /> limited to termination or resignation of any Agency personnel who had access to the Monitoring Software. These requirements <br /> are subject to change based on reasonable review by AMS of its information security needs. AMS will also provide regular off- <br /> site data storage and backup services for Agency data. <br /> 4.4 Equipment and Utilities. Agency is responsible and shall bear the costs associated with providing and maintaining <br /> internet access and all necessary telecommunications equipment, software and other materials necessary for accessing the <br /> Monitoring Software. Agency agrees to notify AMS of any changes in the foregoing, including any system configuration <br /> changes or any hardware or software upgrades, which may affect Agency's ability to access the Monitoring Software. <br /> 4.5 Consents. Agency shall obtain the necessary consent from any Client authorizing the tracking and /or monitoring of <br /> such Equipment by AMS or its subcontractors. Further, Agency will obtain all consents from its Clients necessary to collect <br /> and transmit personal data to AMS or its designated third party vendors in compliance with the relevant privacy and data <br /> protection laws. Agency agrees to indemnify and hold AMS, and its subcontractors, harmless from any and all costs and <br /> expenses regarding any claims arising from the failure of Agency to obtain the necessary consents referenced above. <br /> 4.6 Additional Agency Responsibilities. Agency shall be solely responsible for the management and supervision of <br /> the Equipment and any personnel utilizing the Equipment and the Monitoring Software, as well as the selection and <br /> implementation of the Client enrollment, monitoring and notification options provided for the Monitoring Software. Agency is <br /> solely responsible for the management of the Clients, including the response to any Client violations reported by AMS or its <br /> third party providers. AMS is not responsible or liable for Agency's failure to properly fulfill its foregoing responsibilities. <br /> 4.7 Third Party CaII Center Support. If Agency determines that it will establish and use a third party call center to <br /> monitor and receive alerts from the Monitoring Software, then Agency will notify AMS and shall ensure that personnel <br /> certified by AMS will operate the call center. Agency shall be responsible for all acts and omissions of the third party call <br /> center personnel granted access to Monitoring Software as if they were employees of Agency. <br /> 4.8 Additional or Changed Services at AMS' Initiative. From time to time, AMS may revise the scope of the Services <br /> or delegate to a third party some or all of the provision of the Services, or make substitutions, additions, modifications and <br /> improvements to Monitoring Software and /or Services. Additionally, as a part of these changed Services, AMS also may <br /> determine, at its sole option, to discontinue providing Services hereunder for specific versions of the Products upon a <br /> minimum of one (1) year prior notice to Agency. <br /> 4.9 Changes to Products; Retrofit Activities. AMS shall have the right at any time (i) to change the design or <br /> specifications of any Product without notice and without obligation to make the same or any similar change on any Product <br /> previously purchased by Agency; and (ii) to retrofit or replace (during routine maintenance or otherwise) any of Agency's <br /> Products to incorporate any upgrades or updates then available. However, nothing herein shall obligate AMS to provide <br /> Agency with new models of Products at no additional cost as a part of the Services or otherwise. <br /> 5 CONFIDENTIAL INFORMATION <br /> 5.1 Confidential Information. In connection with this Agreement a party "Discloser") may furnish to the other party <br /> "Recipient software, user and training manuals, data, Client information, designs, drawings, tracings, plans, layouts, <br /> specifications, samples, equipment and other information provided by or on behalf of Discloser to Recipient, that should <br /> reasonably have been understood by Recipient, because of (i) legends or other markings, or (ii) the circumstance of <br /> disclosure or the nature of the information itself, to be proprietary and confidential to Discloser or to a third party "Confidential <br /> Information Confidential Information specifically includes all information accessed by Agency via the Monitoring Software. <br /> Confidential Information may be disclosed in written or other tangible form (including digital or other electronic media) or by <br /> oral, visual or other means. Each party agrees not to disclose to the other party any confidential or proprietary information of <br /> Alcohol Monitoring Systems, Inc. 3 Confidential <br /> Agency Products and Services Agreement Rev. 06/13 <br />